Social media marketing is all around us. But, last week, I observed it somewhere I didn’t expect it — the final screen of the TurboTax tax prep software. Huh? Yep. After 3 hours of grinding out tax returns, sifting through mountains of personal & confidential 1099s, W-2s, and K-1s, TurboTax offered (urged) me the option to let the world know I had completed my filing. With a password, a click, and a Facebook API call, I could instantly and publicly announce I’d been through the wringer and back (with the help of my trusty friend TurboTax, of course) and survived to tell about it.
Hmm… seems intrusive and presumptuous to assume I’d make social something that’s clearly not… well… social, like personal income tax prep. But, soon, I began to appreciate the genius of this social mediafication in an unlikely place. Really, it’s a win-win. For a TurboTax customer, who probably just spent hours climbing a proverbial mountain, they get to make a “Woohoo!” shoutout to their friends… surely resulting in a few virtual pats on the back for having faced the Feds in civic duty. For TurboTax, it’s a chance to tap the social connections of a happy customer – get the word out about the product in a friendly, creative, & viral way. Win-win.
Couple takeaways here. First, for businesses building out the social media channel of their overall marketing plan, it’s not enough to have a Facebook fan page, a Twitter handle, or a LinkedIn company page. Chances are, nobody is searching for you. The key is to decentralize in order to reach people where they are (like, inside of TurboTax, where I actually am instead of on the TurboTax fan page, where I would never be). It’s about finding and leveraging placements that, however unlikely, offer the opportunity to exchange value with current & future customers. Second, customers don’t mind helping to promote a brand as long as you keep it cool and use a light touch.
Filed under: Miscellaneous, Sales & Marketing, Technology | Tagged: Jonathan Maley, social media marketing, social mediafication, TurboTax, viral marketing | Leave a Comment »